Given BT have finally updated our street cabinet to support FTTC, my home broadband will soon hopefully be moving form BeThere to Sky. The monthly cost remains roughly the same, but I move from about 8mbit to 40mb. I hope.
Except, Sky own BeThere. So perhaps I’m not really moving – but this didn’t stop BeThere sending me emails and texts (“We’re sorry to hear you’re leaving” etc).
Anyway, while signing up for Sky and talking to their minion on the phone ……
Sky minion: “So, we need to take some details from you for security purposes … what’s your mother’s maiden name? …. What’s your postcode? …… Choose a password ? “.
Five minutes later, when I had to ring Sky back to give them a MAC code I’d written down from talking to a BeThere minion :
Sky minion: “What’s your password sir?”
Me: xxxxxxxx
Sky minion: “That’s not what we have here, what’s your mother’s maiden name?”
Me: xxxxxxxx
Sky minion: “OK, Thanks. I’ll update your password to xxxxxxxxx”.
Hmm.
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