David and Katherine Goodwin

A week or so ago, there was some thunder and lightening (just to make our generally wet summer a bit more interesting). In the course of this "storm" lightening struck somewhere nearby, and killed our home ADSL router. (Perhaps my religious alter-ego should blame God?).

"Her Indoors" was initially grumpy that she'd lost Mumsnet, but then realising we have a 3G USB router thing, all was well again.

I swapped out the ISP (Be*) provided modem, for a Linksys one which was gathering dust at work. Thankfully this worked, so the problem was therefore not with the phone line, but the Be* router itself. Unfortunately the replacement router doesn't have wireless... so I thought I'd see if I could get a replacement router.

After a painful phone call with their technical support, I received the following email:

Dear Mr.David Goodwin, As we disgusted on the phone I did escalate your issue to 
your hight level support . And they will proceed to send you a new modem. King 
regards, Merry, Be* Team

(Emphasis mine, spelling mistakes(?) theirs.)

Technorati Tags: bethere