At work, we have one customer who is always late paying us.
Katherine finally snapped, some months ago, and decided we'd start changing all late payers interest. Given the late payment legislation we're able to charge 13% interest, which sounds reasonable enough... but it's not that big a stick on an annual basis - especially given that some savings accounts pay 10-12% at the moment.
I sharped up my rusty maths with the following (the interest is easy to work out as it's not compoundable) :
Ho hum.
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Late Payment
We have set up www.due2pay.co.uk specifically to help Uk Limited Companies tackle the issue of late payment from their customers. Members are able to register late payments which are affecting their business.
An email and fax is sent to the customer letting them know that if the bill is not paid within 14 days, other members will be able to see details of the non payer.
The beauty of the internet is that we can put members in touch with each other where ever they are in the UK. So if you spot a member is having payment problems with one of your customers or with one of your intended customers, you can get in contact with them.
There must be no dispute over an invoice, if the buyer thinks it is in dispute, he can register that on the site. Members are anonymous on the site but are expected to enter into discussions and exchange contact details through the site message system if someone contacts them.
We are trying to level the playing field and avoid the secrecy which late payers have traditionally relied upon. If you are intending going to court or to use a solicitor, try www.due2pay.co.uk as an alternative and use your experience to help others.
interesting
That's an interesting idea - effectively rating companies and their payment track record.
Cut them off
Back when I used to freelance, I had a couple of problem customers. In the beginning I would send them reminder after reminder, eventually getting something out of them. After a couple of rounds of doing this, I got tougher and the first (and only reminder) would state that services (in this case hosting) would be disabled in n days. One got cut off and never came back (no loss) and the other got cut off and promptly paid. Problem sorted.
Hmm
Well, the charge is for development/support on an existing site; they rent the server directly from $ISP, so cutting them off isn't feasible.
Response from customer!
Yesterday we had a reply to our invoice for £2.66 (or whatever it was for interest). The customer had highlighted the amount due, and returned the invoice with a compliments slip which just said 'Unacceptable' on it!!
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